Privacy Policy

Protecting Your Privacy

This Privacy Policy explains how Global Roofing Sri Lanka (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you engage with our services. These services include our website, inquiries, orders, and any other interactions that link to this policy. We value your privacy and are dedicated to handling your personal information responsibly and by applicable laws.

We may update this Privacy Policy as needed. When changes occur, we will post the updated policy on our website with the new “Last Updated” date. If the changes significantly affect how we handle your personal information and you have provided us with your contact details, we will notify you via email. Your continued use of our services after such updates signifies your acceptance of the revised policy.

Information We Collect and How We Collect It

We collect personal information to deliver our roofing products and services effectively, understand your needs, and enhance your experience. The information we collect may include:

• Personal Details: Your name, address, email address, and phone number when you request a quote, place an order, or sign up for updates.
• Transaction Details: Information about your roofing needs or order history, particularly for contractors and hardware store owners, to provide tailored support.
• Technical Data: Details like your IP address, browser type, and device information are gathered automatically when you visit our website.

We gather this information in two ways:

1. Directly from you: When you submit it through forms, emails, phone calls, or other communications.
2. Automatically: Through your interactions with our website, such as browsing or submitting inquiries.

You may choose not to provide certain information, but this could limit your ability to access features like ordering products or receiving personalized assistance.

How Your Information Will Be Used

We use your personal information for the following purposes:

• Service Delivery: Process and deliver your roofing orders, respond to inquiries, and offer customer support.
• Improvement: To enhance our website, products, and services based on your feedback and usage patterns.
• Communication: To send you updates, promotions, or product information, but only if you’ve opted in to receive them.
• Legal Compliance: To meet legal obligations, such as keeping records for tax purposes or responding to lawful requests.
• Security: To protect our premises, assets, and information, including through CCTV cameras used for safety and quality assurance at our facilities.

Security

We prioritize the security of your personal information and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, loss, or misuse. While we strive to ensure robust protection, no system is entirely secure. In case of a data breach, we will take prompt action to address it and notify you as required by law.

Storage and Retention

Your personal information is stored securely and kept only as long as necessary to fulfil the purposes outlined in this policy, such as processing orders or supporting warranties. Typically, we retain order-related data for a few years to manage returns, warranties, or inquiries. After this period, or upon your deletion request, we will securely dispose of your information unless legal requirements mandate otherwise.

With Whom Your Information Will Be Shared

We do not sell or rent your personal information. However, we may share it with:

Service Partners: Trusted third parties, like delivery companies or payment processors, but only to the extent needed to complete their tasks.

Legal Authorities: Government agencies or courts, if required by law or to protect our rights, property, or safety.

Business Transitions: In cases of a merger, acquisition, or sale, your information may be transferred as part of our business assets.

Your Rights

You have the following rights regarding your personal information:

1. Access: Request to see what information we hold about you.
2. Correction: Ask us to fix any inaccurate or incomplete data.
3. Deletion: Request the removal of your information, subject to legal retention obligations.
4. Opt-Out: Decline promotional communications at any time.
5. Objection: Object to certain uses of your data, such as for marketing purposes.

To exercise these rights, contact us at [insert email] or [insert phone number]. We will respond promptly, in line with applicable laws.

Cookies and Tracking

Our website uses cookies to improve your experience, such as saving your preferences or analyzing site traffic. You can control cookie settings via your browser, though disabling them may impact website functionality. Visit our Cookie Policy for details.

Minors

Our services are not intended for individuals under 18. We do not knowingly collect information from minors. If you believe a minor has shared their information with us, please contact us, and we will delete it.

Links to Other Sites

Our website may link to third-party sites. We are not responsible for their privacy practices, so we recommend reviewing their policies before sharing information with them.